privacy policy
This Privacy Policy describes how rocup.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”
Device Information
Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our analytics and hosting service providers.
Order Information
Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers and other payment types), email address, and phone number.
Purpose of collection: To provide products or services to you, fulfill our contract, process your payment, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our payment processors, order fulfillment partners, and logistics providers.
Customer Support Information
Examples of Personal Information collected: Any additional details provided when you contact us for assistance, including chat or email history.
Purpose of collection: To provide customer support.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our customer support service providers.
Other Information Collected
In addition to the above, we collect data related to standard eCommerce operations, tracking progress on our leaderboard, and managing our Customer Relationship Management (CRM) system.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
To opt out of targeted advertising:
Facebook: Facebook Ads Settings
Google: Google Ads Settings
Bing: Bing Ads Settings
You can also opt out by contacting us at info@rocup.com
Using Personal Information
We use your Personal Information to:
Process orders and payments.
Track progress on our leaderboard.
Manage our CRM system.
Communicate with you about updates, promotions, and events.
Your Rights
GDPR (For EEA Residents)
If you are a resident of the European Economic Area (EEA), you have the right to:
Access the Personal Information we hold about you.
Request correction or deletion of your Personal Information.
Object to processing based on legitimate interests.
Request data portability.
To exercise these rights, please contact us at the details below.
CCPA (For California Residents)
If you are a resident of California, you have the right to:
Request access to the Personal Information we collect about you.
Request that we delete your Personal Information.
Opt out of the sale of your Personal Information.
To exercise these rights, please contact us at the details below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use different types of cookies, including:
Functional cookies to enhance user experience.
Performance cookies to analyse site usage.
Advertising cookies to deliver targeted marketing.
You can control and manage cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices or if you have questions, please contact us at:
info@rocup.com